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Online training course

Communication in Health and Social Care

Communication in health and social care refers to the exchange of information and instructions between health and social care workers and b...
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Overview

Communication for Professional Care Settings
Support safer, clearer, and more person-centred care with communications training designed for staff working across health and social care environments. This course helps organisations strengthen communication standards, improve information-sharing, and support better interactions among professionals, patients, service users, and family members. Designed for care providers, managers, and frontline teams, this course provides practical communication training that supports service quality, strengthens professional confidence, and contributes to a more responsive and compassionate care culture.
Why this Training Matters for your Organisation
Communication is a foundational element of effective care practice. When staff communicate clearly, calmly, and empathetically, they are better able to build trust, reduce misunderstandings, support collaborative working, and contribute to better outcomes for patients. For employers, this training supports staff development, service quality, and day-to-day operational effectiveness.
Who Should Attend
This course is suitable for:
  • Social care staff seeking to strengthen communication skills.
  • Managers aiming to promote clearer and more effective communication across teams.
  • Care workers who need to communicate calmly and empathetically within the care industry

Certification, CPD, and Records

LCPS provides downloadable certificates, dashboards, and corporate reporting that offer evidence of workplace training. This supports visibility over completion and assists in maintaining trustworthy staff development records. The course is CPD Certified, contributing to verifiable professional development for the workforce while also facilitating employers to establish the standard of training delivered.

Course Content and Learning Outcomes

The course provides practical communication training for health and social care settings, including:

  • Understanding the role and importance of communication in care delivery.
  • Developing the knowledge and awareness needed to support effective interaction and professional practice.
  • Communicating with empathy in sensitive, complex, or potentially challenging situations.
  • Discussing procedures, concerns, and care-related issues in a calm and clear manner

Duration and Delivery

The course is offered online and can be completed in nearly 0 to 1 hours. Its short, flexible structure makes it appropriate for staff training without substantial distraction to daily activities. There is the possibility for the course to be modified in accordance with the client, including amendments to its name.

Assessment and Completion

Students complete a 20-question multiple-choice evaluation at the conclusion of the course. A pass mark of 80% is needed, and marks are automatically provided with quick feedback. There is no maximum on how many times the assessment can be repeated to accomplish a pass, with no extra charge.

Team and Company Bookings

Considering training numerous employees? Organisations can use a company account to register employees.
Enrol an Individual / Book for your Team
  • Enrol now for individual access.
  • Book for your team to support organisation-wide communication training in health & social care.
£ 10 Instant online access
Enrol Now

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