+442035046216 +442035046216 training@lcps.org.uk
Get Up to 15% OFF When You Purchase 15+ Courses!
Portal Login 0
Online training course

Introduction to Conflict Management and Resolution

An introduction to what conflict is, how it happens, and how it is managed and resolved. An outline of the principal theories and thinking underpinnin
✓ Instant access after payment
✓ Same day digital certificate
✓ Secure online checkout

Overview

Equip People to Diagnose Tension, Select the Right Response and Restore Productive Dialogue
Friction is inevitable. Damage is optional. Every workplace brings together different priorities, pressures and perspectives; the decisive factor is how people respond when those differences collide. This course introduces a practical framework for reading conflict, choosing an appropriate management style and moving conversations towards workable resolution. The programme treats conflict as a pattern to understand, not a contest to win. Learners examine why disagreements gather momentum, what different response styles can achieve and where an instinctive reaction may make matters harder. The result is a more deliberate approach to tension: pause, diagnose, respond and keep the working relationship capable of moving forward.
Why this Training Matters for your Organisation
Unresolved tension consumes time twice: first through the issue itself, then through the avoidance, rework and fractured communication that follow. Small disagreements can become operational distractions when nobody feels equipped to address them. Conflict-management awareness gives employees a clearer route from reaction to constructive action. When colleagues can identify competing needs and discuss them without escalating the temperature, organisations protect decision quality as well as relationships. That capability is valuable during change, cross-functional delivery, performance conversations and any situation where people must disagree without losing sight of the outcome.
Who Should Attend
Relevant wherever results depend on people navigating different views, the course offers particular value to:
  • Line managers, supervisors, project leads and team coordinators responsible for keeping work and relationships on track.
  • HR and organisational-development professionals who support difficult conversations or workplace interventions.
  • Customer-facing, operational and professional-services employees who encounter pressure, competing expectations or challenging interactions.

Certification, CPD, and Records

On successful completion, each participant receives a same-day digital certificate and records 3 CPD points. The course is CPD recognised, giving employers a concise, auditable entry for learning records while providing learners with evidence of continued professional development.

Course Content and Learning Outcomes

The learning journey moves from recognising conflict dynamics to selecting and applying a suitable response. Participants explore:

  • Five established approaches to conflict: collaborating, competing, avoiding, accommodating and compromising.
  • How personality preferences, including thinking versus feeling and judging versus perceiving, may influence reactions to disagreement.
  • Ways to assess what is driving a dispute, manage the interaction and choose a response that fits the people, stakes and context.
  • The resolution process and the practical skills needed to surface concerns, examine options, reach a workable outcome and reduce repeat conflict.

Duration and Delivery

Delivered fully online, the learning typically takes 2 to 3 hours. Participants can log in from any suitable location, work through the material around existing responsibilities and use the full audio voiceover throughout. The course can be modified for students, in regards to its modules and name.

Assessment and Completion

Achievement is confirmed through a 20-item multiple-choice check, with 80% set as the passing score. Grading is automatic and the outcome appears without delay. Additional attempts are possible whenever needed, without an additional charge.

Team and Company Bookings

Booking a cohort creates a consistent reference point for discussing disagreement across the business. It can support manager development and cross-departmental working by offering participants a common set of response options rather than leaving each person to improvise under pressure.
Enrol an Individual / Book for your Team
  • Enrol one learner to sharpen their judgement, broaden their response options and approach disagreement with greater control.
  • Arrange places for a team to establish a clearer, more constructive vocabulary for handling tension across roles and departments.
£ 12 Instant online access
Enrol Now

Get Our Newsletter

Get In Touch

Sitemap

© 2026 LCPS. All Rights Reserved