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Online training course

Conflict Resolution Training

Conflict resolution training equips individuals with the skills and strategies needed to effectively manage and resolve conflict...
✓ Instant access after payment
✓ Same day digital certificate
✓ Secure online checkout

Overview

Develop Advanced Capability for Complex Conflict Resolution
Some workplace disagreements can be resolved through a timely conversation; others require deeper analysis, careful facilitation, and a disciplined route towards agreement. This extended Conflict Resolution Training programme is designed for professionals who need more than introductory awareness. It develops the communication, negotiation, mediation, and relationship-management capability needed to work through conflict thoughtfully across professional, personal, and social settings. Over a substantial learning journey, participants examine what sits beneath a dispute, how positions and interests differ, and how constructive dialogue can be rebuilt when tension has hardened. The focus is not on avoiding disagreement. It is on developing the judgement and practical tools to make disagreement productive, fair, and resolvable.
Why this Training Matters for your Organisation
When conflict becomes entrenched, its cost reaches beyond the people directly involved. Decision-making stalls, cooperation declines, managers spend disproportionate time on intervention, and confidence in working relationships can erode. This course is particularly valuable where collaboration, stakeholder relationships, or people management demand a high standard of interpersonal judgement. It helps establish a more capable internal resource for addressing difficult issues before they become costly formal disputes.
Who Should Attend
The programme is suitable for professionals whose role involves resolving, influencing, or facilitating through disagreement, including:
  • Managers handling complex team, or cross-functional disputes.
  • HR personnel who are in the middle of disputes as mediators

Certification, CPD, and Records

This CPD validated programme provides a substantial record of professional development in conflict resolution. Completion can support leadership plans to strengthen internal dispute-resolution expertise.

Course Content and Learning Outcomes

The course builds sustained capability in conflict dynamics and resolution practice. Key areas include:

  • Exploring how conflict develops, identifying underlying issues, and separating stated positions from the concerns driving them.
  • Using active listening, empathy, purposeful questioning, and constructive dialogue to create the conditions for progress.

Duration and Delivery

The course is offered online and is designed to take approximately 3 to 5 hours to complete. Its extended format allows learners to engage with conflict resolution as a developed professional discipline, making it suitable for self-paced specialist learning. The flid nature of the course allows it to be altered in accordance with student preference in regard to its modules and name.

Assessment and Completion

Appraisal follows completion of the learning material and comprises 20 multiple-choice questions together with short-answer elements. A pass mark of 100% applies. Responses are marked automatically and learners receive their result right away. Examination attempts can be repeated as needed, without additional cost.

Team and Company Bookings

For organisations building longer-term conflict capability, team access can support a selected group of managers or HR professionals through a consistent development pathway. It is particularly effective where a business wants to reduce dependence on reactive escalation and strengthen the capacity to resolve issues closer to where they arise.
Enrol an Individual / Book for your Team
  • Sign up individually to gain a deeper, more structured command of negotiation, mediation, and conflict-resolution practice.
  • Develop a cohort of internal resolution specialists who can help turn difficult disputes into workable outcomes.
£ 15 Instant online access
Enrol Now

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