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Online training course

Conflict Resolution Training

Conflict resolution training equips individuals with the skills and strategies needed to effectively manage and resolve conflict...
✓ Instant access after payment
✓ Same day digital certificate
✓ Secure online checkout

Overview

By Completing conflict resolution training equips individuals with the knowledge, skills, and attitudes necessary to navigate conflicts effectively, promote positive relationships, and contribute to constructive outcomes in various personal, professional, and social contexts.

Certification, CPD, and Records

The CPD Certification Service has accredited all of our courses for conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Course Content and Learning Outcomes

The learning outcomes of this course include:

  • Introduction to Conflict Resolution
    • Definition and nature of conflict
    • Common causes of conflict
    • Benefits of effective conflict resolution
    • Key terms and concepts (e.g., negotiation, mediation)
    • Types of conflict (interpersonal, organizational, etc.)
  • Communication Skills in Conflict Resolution
    • Techniques and importance of active listening
    • Exercises to practice active listening
    • Techniques for assertive communication
    • Role in conflict resolution
    • Reading and using body language effectively
    • Communication Scenario Analysis
  • Conflict Analysis and Approaches
    • Various conflict styles (e.g., competing, accommodating)
    • Self-assessment of personal conflict style
    • Recognizing patterns in conflict
    • Matching strategies to conflict types
  • Conflict Resolution Techniques
    • Basic negotiation principles and strategies
    • Differences between mediation and facilitation
    • Steps in collaborative problem-solving
    • Dealing with anger and frustration
    • Addressing Cultural Differences
    • Cultural awareness in conflict resolution
    • Workplace conflict
  • Applying Conflict Resolution Skills
    • Setting goals for conflict resolution skills
    • Analysing real-world conflicts

Duration and Delivery

30 - 50 Hours

Assessment and Completion

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions and short answer with a pass mark of 100%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.

£ 15 Instant online access
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