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Online training course

Duty of Care for Healthcare Workers

The duty of care and how it contributes to safe practice, including dealing with comments and complaints and difficult situations and dilemmas.
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Overview

Understanding Duty of Care in Health and Social Care Roles
Equip your staff with a clear, working knowledge of duty of care and how it shapes safe, ethical practice across care homes, hospital wards, day centres, and one-to-one home support. This course examines what duty of care means in real working situations, including how to handle comments, complaints, difficult conversations, and ethical dilemmas that arise during frontline care. Built for organisations operating across the wider health and social care sector, the course helps staff act within professional boundaries, protect the people they support, and respond confidently when situations become complex or sensitive.
Why this Training Matters for your Organisation
Duty of care sits at the centre of responsible care practice, shaping how staff conduct themselves, make decisions, and safeguard those they support. Where teams have a shared, practical grasp of these responsibilities, organisations benefit from more consistent standards, reduced risk, and stronger public and regulatory confidence in how care is delivered.
Who Should Attend
This course is designed for:
  • Health and social care workers based in care homes, hospitals, day centres, or domiciliary settings.
  • Team leaders and supervisors responsible for upholding duty of care standards within their service.

Certification, CPD, and Records

This programme is CPD recognized, granting staff an acknowledged record of professional training in duty of care practice. Certificates and completion data can be preserved by employers as part of their broader compliance and training.

Course Content and Learning Outcomes

By the end of this course, learners will have a solid grasp of:

  • What duty of care means and how it applies within different care environments.
  • Handling comments, complaints, and challenging interactions appropriately.
  • Navigating difficult situations and ethical dilemmas while maintaining professional standards.

Duration and Delivery

The course runs fully online and takes between 1 and 2 hours to complete. Its concise, self-paced structure allows staff to complete training around shift patterns and daily care responsibilities without significant disruption. The program can also be customized in terms of conduct and even title, to accommodate clients.

Assessment and Completion

Once the training material has been revised, pupils sit a 20-question multiple-choice exam. A pass mark of 80% applies, with results produced automatically for immediate feedback. The assessment can be attempted again as many times as needed, at no extra cost.

Team and Company Bookings

Training several staff members at once? A company account lets organisations register and run students across services, shifts, and locations from a single place.
Enrol an Individual / Book for your Team
  • Sign up individually to complete the course at your own speed.
  • Arrange a group booking to roll out duty of care training across your wider team.
£ 12 Instant online access
Enrol Now

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