Online training course

Conflict Resolution for Care Workers

Conflict resolution is a critical skill for care workers, as it allows them to handle challenging situations professionally and maintain a harmonious
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Overview

By the end of the course, learners will:

  • Identify common sources and types of conflict.
  • Explain the impact of unresolved conflict.
  • Apply effective communication techniques.
  • Use de-escalation strategies
  • Implement structured conflict resolution steps.
  • Demonstrate self-awareness
  • Set and maintain professional boundaries.
  • Identify when to seek support or mediation

Certification, CPD, and Records

The CPD Certification Service has accredited all of our courses for conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Course Content and Learning Outcomes

This can include a variety of tasks, such as:

  • Understanding Conflict
  • Communication in Conflict Situations
  • Communication Models for Conflict Resolution
  • Recognizing Behavioural Patterns and Warning Signs
  • Environmental and Procedural Factors in Conflict Situations
  • Strategies and Legal Considerations
  • Post-Conflict Support and Debrief

Duration and Delivery

Online 1- 2 Hours

Assessment and Completion

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 100%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.

£ 10 Instant online access
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