+442035046216 +442035046216 training@lcps.org.uk
Get Up to 15% OFF When You Purchase 15+ Courses!
Portal Login 0
Online training course

Conflict Resolution for Care Workers

Conflict resolution is a critical skill for care workers, as it allows them to handle challenging situations professionally and maintain a harmonious
✓ Instant access after payment
✓ Same day digital certificate
✓ Secure online checkout

Overview

Practical De-escalation for Compassionate Care Settings
In care, conflict is rarely just about the immediate disagreement. It may reflect pain, anxiety, loss of control, changing needs, communication barriers, or concern from family members. Conflict Resolution for Care Workers helps staff respond to these situations with composure, empathy, and professional judgement while keeping the person receiving care at the centre of every interaction. This course gives care providers a focused development tool for strengthening the relational skills that protect dignity and maintain confidence in care. It equips teams to navigate difficult encounters with service users and colleagues in ways that support continuity of care.
Why this Training Matters for your Organisation
How a care team responds under pressure can shape a person’s sense of safety, their family’s trust, and the working climate of the service. Poorly managed conflict can escalate distress, disrupt care delivery, and place unnecessary strain on staff relationships. By developing confident resolution skills, providers can help employees recognise what may sit beneath challenging behaviour, de-escalate concerns appropriately, and handle disagreement without losing sight of individual needs or professional boundaries.
Who Should Attend
The course is designed for care professionals and support staff, including:
  • Care workers and support workers in health/social-care
  • Supervisors responsible for maintaining calm, respectful care environments.

Certification, CPD, and Records

This CPD validated programme gives participants a formal record of conflict-resolution learning relevant to care practice. Moreover, providers can use completion information to support workforce-development records.

Course Content and Learning Outcomes

The training develops an applied understanding of conflict in care settings, including:

  • Why conflict can arise between care workers, clients, and families
  • The importance of professional communication when emotions are heightened.
  • Practical approaches for managing difficult situations while preserving dignity and a harmonious care environment.

Duration and Delivery

The course is completed online in approximately 1 to 2 hours. It can be introduced during induction or as upskilling. The fluid nature of the course means that students can have alterations to constituents of it, including its designation.

Assessment and Completion

After completing the study notes, participants take a 20-question multiple-choice appraisal. A pass mark of 100% is essential. The assessment is automatically marked with grades provided instantly. If further revision is beneficial, learners can repeat the assessment as often as needed without an additional charge.

Team and Company Bookings

Care providers can use team enrolment to create a shared approach to difficult interactions across a service. This helps managers reinforce consistent expectations for communication with people receiving care, while tracking participation across the workforce.
Enrol an Individual / Book for your Team
  • Enrol individually to become more confident in handling challenging care conversations with calm and professionalism.
  • Book your care team to strengthen the communication skills that safeguard dignity, trust, and continuity of care.
£ 10 Instant online access
Enrol Now

Get Our Newsletter

Get In Touch

Sitemap

© 2026 LCPS. All Rights Reserved