Conflict Management and Resolution Skills

The Conflict Management and Resolution Skills course equips individuals with the necessary knowledge and practical strategies to effectively identify, manage, and resolve conflicts in both professional and personal settings. Conflict is a natural part of human interaction, but when managed constructively, it can lead to improved relationships, better communication, and stronger outcomes.

Overview

By the end of the Conflict Management and Resolution Skills course, learners will be able to:

• Identify behaviours that can lead to or escalate conflicts.
• Apply active listening techniques to understand others’ perspectives.
• Use empathy and perspective-taking to manage emotional responses.
• Implement de-escalation strategies to reduce tension.
• Apply negotiation skills to reach mutually agreeable outcomes.

This course is CPD Certified

Duration

Online 2- 3 Hours

Learning Aims & Outcome

This can include a variety of tasks, such as:

• Understanding Conflict
• Active Listening Skills
• Empathy and Perspective-Taking
• Miscommunication
• Personality Differences
• Competing Interests
• Unmet Expectations
• Emotional Triggers
• Workplace Disagreement
• Customer Service Conflict
• Peer Disagreement at School
• Manager-Employee Performance Review
• Family Disagreement
• Workplace Conflict: Project Mismanagement
• De-escalation Strategies
• Visualization and Mental Rehearsal
• Progressive Muscle Relaxation (PMR)
• Emotional Journaling
• Positive Self-Talk
• Developing Conflict Resolution Skills
• Scheduled Stress Management Activities
• Manager-Employee Conflict: Performance Concerns
• Negotiation Skills for Conflict Resolution
• Business Setting: Vendor Partnership Dispute

Assesment

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 100%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.