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Online training course

Conflict Management and Resolution Skills

The Conflict Management and Resolution Skills course equips individuals with the necessary knowledge and practical strategies to effectively iden...
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Overview

Build Capability for Difficult Conversations
Conflict does not automatically signal dysfunction. In many organisations, it appears wherever priorities differ, pressure rises, communication breaks down, or expectations are not aligned. This course reframes conflict as a management issue that can either damage performance or, when handled well, produce clearer thinking, stronger working relationships, and more durable decisions. Designed for organisational use, the programme develops practical confidence rather than abstract theory. It supports employees and managers in recognising conflict early, responding constructively, and using resolution techniques that protect professionalism, working relationships, and business continuity.
Why this Training Matters for your Organisation
Unresolved conflict can drain time, weaken trust, reduce collaboration, and distract teams from the work that matters. When organisations strengthen conflict-management capability, they are better positioned to address disagreement before it becomes grievance, disengagement, or avoidable disruption. This training gives employers a more mature way to talk about workplace friction. Instead of treating conflict purely as a behavioural problem, it helps build an environment where concerns can be surfaced earlier, communication improves, and resolution becomes part of effective day-to-day leadership.
Who Should Attend
This course is well suited to:
  • Employees who need stronger skills for handling workplace tension and difficult interactions.
  • Line managers responsible for maintaining productive working relationships.
  • Operational managers working in environments where disagreement, pressure, or competing priorities can affect outcomes.

Certification, CPD, and Records

This course is CPD verified and carries 3 CPD points. Completion records can support manager-development pathways and upskilling.

Course Content and Learning Outcomes

The programme introduces practical strategies for identifying, managing, and resolving conflict in professional and personal settings. It includes learning around:

  • Recognising how conflict develops and why early intervention matters.
  • Applying practical strategies to manage disagreement in a calm, structured, and constructive way.

Duration and Delivery

Delivered online, the course takes approximately 2 to 3 hours to complete. Its flexible format makes it suitable for individual professional development, or broader cultural initiatives. Students can also have the course adjusted to their preferences in terms of components, including title.

Assessment and Completion

Learners complete a 20-question multiple-choice appraisal at the end. A 100% pass mark is required, marking is computerized and shown immediately, and assessment retakes are possible without further payment.

Team and Company Bookings

For organisations, company access provides a practical way to strengthen conflict capability across teams with differing responsibilities and pressure points. It can be used to improve internal communication standards, and establish a more consistent organisational approach to handling disagreement.
Enrol an Individual / Book for your Team
  • Register individually to develop a more controlled and constructive approach to difficult workplace interactions.
  • Sign up for your team to strengthen communication, reduce avoidable friction, and support more productive resolution.
£ 10 Instant online access
Enrol Now

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