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Online training course

Freedom of Information Act

The Freedom of Information Act 2000 (FOIA) gives the public the legal right to access recorded information held by public authorit...
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✓ Same day digital certificate
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Overview

Help Your Team Handle Information Requests with Clarity, Control and Accountability
A Freedom of Information request can arrive anywhere in your organisation. It does not have to mention the Act or reach a specialist inbox to trigger a response process. This course helps staff recognise valid requests, understand the handling journey and support timely, well-documented decisions about what should be disclosed and what may need protection. Good FOIA practice is more than an administrative task. It depends on reliable records, clear ownership and colleagues who know when to escalate. The programme gives public-sector teams, and professionals who support their information-handling activities, a practical foundation for responding dependably while balancing transparency, confidentiality and lawful information management.
Why this Training Matters for your Organisation
FOIA sits where public accountability, operational discipline and organisational trust meet. Delayed, incomplete or poorly documented responses can create avoidable complaints, internal pressure and regulatory scrutiny. Staff who understand the Act are better placed to recognise a request early and support a controlled response through the organisation's established procedures. A shared training baseline also helps information-governance and supports reliable documentation in a more structured way.
Who Should Attend
This course is suitable for professionals who receive, coordinate, search for, review or respond to Freedom of Information requests, including:
  • Information-governance, FOI, data-protection, legal and compliance teams.
  • Records, communications, customer-service and administrative staff who may receive or route requests.
  • Managers, service leads and operational colleagues who locate records, contribute to responses or approve disclosure decisions.

Certification, CPD, and Records

This CPD approved course carries 3 CPD points and provides a clear record of professional learning for employees involved in information handling. Successful learners receive a same-day digital certificate, helping individuals and organisations maintain evidence for CPD, compliance and internal training records.

Course Content and Learning Outcomes

The programme builds a practical understanding of the Act and the disciplines that support clear, defensible information-request handling. Areas explored include:

  • The purpose and scope of the Freedom of Information Act 2000, including the role of recorded information and public authorities.
  • How to recognise a valid request, understand statutory response times and follow a clear handling and documentation process.
  • The role of exemptions, public-interest considerations and confidentiality when deciding what information may be disclosed.
  • The importance of reliable records, coordinated searches, accurate responses and escalation when a request requires specialist judgement.

Duration and Delivery

The course is delivered entirely online and takes approximately 2 to 3 hours. Learners can access it from anywhere and progress around professional commitments. Full audio voiceover supports flexible engagement, making it suitable for individual or team implementation.

Assessment and Completion

After completing the training, learners take a 20-question multiple-choice assessment. A score of 100% is required for successful completion. Answers are marked automatically and results are available immediately. Learners may repeat the assessment as many times as necessary at no extra charge.

Team and Company Bookings

Team bookings help organisations create a common approach across the people who may receive, locate information for, review or approve a response. A coordinated rollout can improve early recognition, clearer routing, more consistent searches and better-documented decisions across departments, services or locations.
Enrol an Individual / Book for your Team
  • Register individually to strengthen your ability to recognise, route and support the handling of Freedom of Information requests with confidence.
  • Book for your team to create a more consistent organisation-wide approach to transparency, records and information-request handling.
£ 10 Instant online access
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