LCPS level 2 Prevention and Management of Violence or Aggression

The Level 2 Prevention and Management of Violence or Aggression course equips learners with the necessary knowledge and practical skills to identify, prevent, and manage situations involving violence or aggression in the workplace. It is particularly relevant for individuals working in healthcare, social care, education, or any environment where there is a potential for conflict.

Overview

Upon completion of the Level 2 Prevention and Management of Violence or Aggression course, learners will possess the following skills:

• Understand the nature of violence and aggression in the workplace, including the common triggers and types of aggressive behaviour.
• Recognise early warning signs of escalating aggression, including verbal, physical, and non-verbal cues.
• Apply effective de-escalation techniques to calm potentially aggressive individuals and reduce tension.
• Communicate effectively in high-stress situations, using appropriate tone, body language, and active listening skills to diffuse conflict.
• Ensure personal safety by maintaining safe distances and applying protective measures to minimize risks.
• Handle physical threats appropriately through non-violent self-defense and safe disengagement techniques when necessary.
• Follow legal and ethical guidelines for managing violence or aggression, understanding the duty of care, and individual rights.
• Document and report incidents accurately in compliance with workplace policies and legal requirements.
• Support coworkers and victims of violence or aggression, making sure to address their emotional well-being.
• Evaluate and reflect on incidents to identify lessons learned and implement improved prevention strategies in the workplace.

This course is CPD Certified

Duration

Online 2 - 3 Hours

Learning Aims & Outcome

This can include a variety of tasks, such as:

• Introduction to Violence and Aggression in Healthcare
• Understanding Violence and Aggression
• Impact of Violence and Aggression
• Legal and Professional Responsibilities
• Prevention Strategies
• Early Recognition and De-escalation Techniques
• Managing Violent or Aggressive Incidents
• Post-Incident Management
• Cultural and Ethical Considerations
• Practical Case Studies and Scenarios

Assesment

The online assessment is taken on completion of the training material. You will be asked 20 multiple choice questions with a pass mark of 100%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the test as many times as you need with no extra charge.